Revibes Co – Terms of Service (Invoice & Payment Terms)

These Terms of Service (“Terms”) apply to all goods and services supplied by Revibes Co Pty Ltd (“Revibes”, “we”, “us”, “our”) to any customer (“Client”, “you”).

By accepting a quote, placing an order, confirming an event booking, or paying an invoice, you agree to be bound by these Terms.

1. Quotes & Orders

1. All quotes issued by Revibes are valid for 14 days unless otherwise stated.

2. Orders and event bookings are only confirmed once:

   • written acceptance is received; and

   • all required payments have been received in full.

3. Any changes requested after confirmation may result in revised pricing, timelines, or additional charges.

2. Pricing

1. All prices are listed in AUD unless otherwise stated.

2. Prices are exclusive of GST unless explicitly noted.

3. Revibes reserves the right to adjust pricing due to:

   • changes in raw material or manufacturing costs

   • freight or logistics cost increases

   • exchange rate movements

   • scope or volume changes requested by the Client

3. Payment Terms

1. Unless otherwise agreed in writing, standard payment terms are:

   • 100% upfront payment prior to production or service delivery, or

   • Net 7 or Net 14 days for approved account customers only.

2. Washing invoices and event labour invoices must be paid 100% in advance to secure and confirm equipment allocation, staffing, and scheduling.

3. Equipment, labour, or services will not be booked, reserved, or confirmed until full payment has been received.

4. Revibes reserves the right to suspend, delay, or cancel services where payment has not been received by the due date.

4. Late Payments

1. Overdue invoices may incur:

   • interest at 2% per month, calculated daily from the due date; and/or

   • reasonable debt collection, administration, and legal recovery costs.

2. Continued non-payment may result in:

   • suspension or cancellation of current or future services

   • refusal of credit terms

   • withholding of delivery or collection of equipment

5. Deposits, Production & Custom Orders

1. Deposits and upfront payments are non-refundable once production or preparation has commenced.

2. All custom-branded or made-to-order products (including reusable cups, packaging, or event-specific assets) cannot be cancelled, returned, or refunded once production has begun.

3. Delays caused by late approvals, artwork sign-off, or late payment may affect delivery timelines and do not constitute grounds for cancellation or refund.

6. Delivery, Freight & Logistics

1. Delivery and collection dates are estimates only and may change due to:

   • freight availability

   • carrier delays

   • weather or force majeure events

   • access or venue restrictions

2. Additional freight, courier, storage, or handling charges may apply post-event or at time of pickup, including but not limited to:

   • missed or delayed collection windows

   • incorrect delivery details

   • excess distance or after-hours access

   • changes to pickup location

3. Any additional freight or logistics costs incurred will be invoiced to the Client and are payable in accordance with standard payment terms.

4. Risk in goods passes to the Client upon delivery to the nominated address or venue.

7. Washing, Returns & Recovery Rates

1. Revibes operates reusable systems designed to maximise return and recovery performance.

2. Return rates can never be guaranteed.
   While Revibes aims to achieve 80% or higher return rates, actual results may vary depending on:

   • venue layout

   • staffing and training

   • signage and communication

   • patron behaviour

   • event operations and access

3. The Client acknowledges that return performance is influenced by multiple external factors outside Revibes’ control.

4. Losses, shortfalls, or unrecovered items may be invoiced where applicable in accordance with the agreed pricing or event terms.

8. Inspection & Claims

1. The Client must inspect all goods upon delivery or completion of service.

2. Any claims for shortages, damage, or defects must be submitted in writing within 7 days of delivery or event completion.

3. Claims made after this period may not be accepted.

4. Normal wear and tear, misuse, or incorrect handling are not considered defects.

9. Returns & Refunds

1. Custom or branded products are non-returnable and non-refundable, except where required under Australian Consumer Law.

2. Non-custom stock items may only be returned with prior written approval from Revibes.

3. Approved returns may be subject to restocking, handling, or freight fees.

10. Ownership & Title

1. Title to goods remains with Revibes until all outstanding invoices are paid in full.

2. Revibes reserves the right to recover unpaid goods where legally permissible.

11. Intellectual Property

1. All designs, artwork, systems, processes, and materials created by Revibes remain its intellectual property unless otherwise agreed in writing.

2. The Client warrants that any supplied artwork or branding does not infringe third-party rights.

3. Revibes accepts no liability for intellectual property breaches arising from Client-supplied materials.

12. Limitation of Liability

1. To the maximum extent permitted by law, Revibes is not liable for:

   • indirect or consequential loss

   • loss of profit, revenue, or opportunity

   • event disruption caused by third parties

2. Revibes’ total liability is limited to the value of the goods or services supplied under the relevant invoice.

13. Force Majeure

Revibes will not be liable for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to:

• natural disasters

• industrial action

• government restrictions

• port congestion

• shipping or logistics delays

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts.

15. Amendments

Revibes may update these Terms from time to time. The most current version will apply to all future invoices, bookings, and orders.

Schedule A – Event Services (Washing & Labour)

(Addendum to Revibes Co Terms of Service)

This Event Services Schedule forms part of and must be read together with the Revibes Co Terms of Service. In the event of any inconsistency, this Schedule prevails in respect of event washing, labour, and operational services.

1. Scope of Event Services

Revibes Co Pty Ltd (“Revibes”) may provide the following services (“Event Services”):

• Collection, transport, washing, drying, and handling of reusable cups and related equipment

• Event labour, including but not limited to supervisors, wash crew, logistics staff, and operational support

• Delivery, setup, pack-down, collection, and post-event logistics

• Coordination of reusable systems and return processes

The exact scope of services will be outlined in the relevant quote, invoice, or event confirmation.

2. Mandatory Prepayment Requirement

1. All washing and event labour services must be paid 100% in advance in order to:

   • confirm the booking

   • reserve equipment

   • allocate staff

   • lock in event dates and resources

2. No labour, washing, or operational services will be scheduled, dispatched, or performed until full payment has been received in cleared funds.

3. Partial payments, purchase orders, or verbal confirmations do not constitute a confirmed booking unless expressly approved in writing by Revibes.

3. Cancellation, Reduction & Changes

1. Once an event is confirmed and paid, cancellations or reductions in scope do not entitle the Client to a refund.

2. Any reduction in volumes, labour hours, or services after confirmation does not reduce the amount payable.

3. Requests to increase scope, labour hours, or service levels may result in additional charges and are subject to availability.

4. Revibes reserves the right to revise pricing if event details materially change.

4. Return Rates & Performance Disclaimer

1. Revibes operates reuse systems designed to maximise recovery performance.

2. Return rates are not guaranteed under any circumstances.

3. While Revibes aims to achieve return rates of 80% or higher, actual outcomes depend on factors outside Revibes’ control, including but not limited to:

   • venue layout and access

   • patron behaviour

   • event density and alcohol service

   • staffing cooperation

   • signage placement

   • security practices

   • waste contractor interference

   • weather conditions

4. The Client acknowledges and agrees that:

   • return rates are indicative targets only; and

   • failure to achieve any specific return percentage does not constitute a breach of contract.

5. Losses, Shortfalls & Unreturned Items

1. The Client accepts responsibility for losses, shortages, or unrecovered items occurring during or after the event, except where caused solely by Revibes’ proven negligence.

2. Revibes reserves the right to invoice for:

   • unreturned cups or equipment

   • excessive loss beyond expected tolerance

   • damage beyond normal wear and tear

3. Replacement pricing may be charged in accordance with agreed schedules or standard replacement rates in effect at the time of invoicing.

6. Washing Volumes & Variances

1. Washing quantities are estimated based on event forecasts and may vary.

2. Actual washing volumes processed may differ from estimates due to:

   • returns received

   • contamination

   • breakage

   • operational realities

3. The Client agrees that washing charges are based on operational commitment, labour allocation, and system capacity — not solely on final item counts.

7. Freight, Transport & Post-Event Charges

1. Freight, logistics, and transport costs are estimates unless expressly stated as fixed.

2. Additional freight or handling charges may be incurred post-event or at pickup, including but not limited to:

   • delayed or missed collections

   • changes to pickup location

   • after-hours access

   • restricted venue access

   • excess waiting time

   • multiple collection attempts

   • additional transport required due to event changes

3. Any such additional costs will be invoiced to the Client and are payable in accordance with standard payment terms.

8. Client Responsibilities

The Client is responsible for:

1. Providing safe and reasonable access for staff, vehicles, and equipment.

2. Ensuring adequate space for collection, staging, and washing logistics.

3. Ensuring venue staff, security, and contractors cooperate with return processes.

4. Ensuring clear communication to patrons where required.

5. Complying with all workplace health, safety, and venue requirements.

Failure to meet these obligations may impact service delivery or return outcomes and does not constitute a breach by Revibes.

9. Labour Conditions & On-Site Authority

1. All labour hours are scheduled based on forecast requirements.

2. Actual hours worked may vary due to operational conditions.

3. Revibes retains full authority over its staff and contractors at all times.

4. The Client must not direct, supervise, or interfere with Revibes personnel except through an authorised Revibes representative.

5. Abusive, unsafe, or unreasonable behaviour toward staff may result in immediate suspension of services without refund.

10. Limitation of Liability (Event Services)

1. To the maximum extent permitted by law, Revibes is not liable for:

   • lost revenue

   • lost deposits

   • event disruption

   • reputational loss

   • indirect or consequential loss

2. Revibes’ total liability relating to Event Services is strictly limited to the value of the washing and labour fees paid for the relevant event.

3. No guarantees are made regarding patron behaviour, return compliance, or event outcomes.

11. Force Majeure

Revibes is not liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

• extreme weather

• government restrictions

• industrial action

• transport disruptions

• venue access restrictions

• emergencies

12. Acceptance

By approving a quote, paying an invoice, or proceeding with an event booking, the Client confirms that they have read, understood, and agreed to this Event Services Schedule and the Revibes Co Terms of Service.