Refund Policy

This Refund Policy forms part of the Revibes Co Terms of Service and applies to all goods and services supplied by Revibes Co Pty Ltd (“Revibes”, “we”, “us”, “our”), including but not limited to event services, washing, labour, logistics, equipment, and custom products.

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot be excluded under the Australian Consumer Law (ACL).

1. General Policy Position

1. Due to the nature of Revibes’ services — which involve advance planning, labour allocation, logistics, and event-specific preparation — refunds are strictly limited.

2. Payments made to Revibes are generally non-refundable, except where required under the ACL or expressly stated in writing.

3. Any refund issued by Revibes outside statutory obligations is made entirely at Revibes’ discretion.

2. No Refunds for Change of Mind or Event Decisions

Refunds will not be provided for:

• change of mind

• event cancellation or postponement

• reduced attendance

• changes in program, artists, or schedules

• weather-related impacts

• venue, promoter, or third-party decisions

• failure to obtain approvals or permits

• dissatisfaction with event turnout or patron behaviour

These circumstances do not constitute a failure of service under the ACL.

3. Event Services, Washing & Labour

1. Payments for washing, labour, logistics, and operational services are non-refundable once booked or paid, as these services involve advance scheduling and cost commitments.

2. Labour, transport, and washing capacity are allocated exclusively to the Client once payment is received.

3. Refunds will not be provided where services are cancelled, reduced, or not used due to factors outside Revibes’ control.

4. Where services cannot proceed due to force majeure or third-party actions, Revibes may (at its discretion) offer a credit, but is not obliged to do so.

4. Custom & Made-to-Order Products

1. Custom or branded products (including reusable cups, packaging, or event-specific items) are non-refundable once production has commenced.

2. This includes artwork approval, tooling, setup, sampling, or manufacturing stages.

3. Cancellation or non-use of custom products does not entitle the Client to a refund.

5. Non-Custom / Stock Goods

1. Non-custom stock items may be eligible for a refund only if:

   • returned unused and in original condition; and

   • written approval is obtained from Revibes in advance.

2. Approved returns may be subject to:

   • restocking fees

   • handling charges

   • freight costs

3. Freight and handling charges are non-refundable.

6. Refunds Required Under Australian Consumer Law

Where the ACL applies, you are entitled to a refund, replacement, or repair if goods or services:

• have a major failure, or

• are not of acceptable quality, fit for purpose, or as described, and the failure cannot be remedied.

In such cases:

1. Revibes will comply with its obligations under the ACL.

2. Remedies may include:

   • resupplying the services, or

   • refunding the cost of the affected portion, or

   • replacing or repairing goods
     at Revibes’ election where permitted by law.

3. The remedy applies only to the defective component and not to unrelated services or charges.

7. Exclusions From Refunds (To the Extent Permitted by Law)

Refunds will not be provided for:

• dissatisfaction with return rates or recovery performance

• failure to meet internal KPIs or sustainability targets

• loss of profits, ticket sales, or sponsorship value

• indirect or consequential losses

• losses caused by third parties

• delays caused by freight, weather, or venue access

• misuse, mishandling, or failure to follow operational guidance

8. Credits in Lieu of Refunds

1. Where appropriate, Revibes may offer a credit instead of a refund, at its sole discretion.

2. Credits:

   • are non-transferable

   • may have an expiry date

   • may only be used toward future Revibes services

3. Credits do not constitute an admission of fault or liability.

9. Processing of Approved Refunds

1. Approved refunds will be processed using the original payment method where possible.

2. Processing times may take 5–14 business days, depending on financial institutions.

3. Transaction fees, merchant fees, or bank charges are non-refundable.

10. No Set-Off or Withholding

Clients may not withhold, deduct, or offset any amounts payable to Revibes on the basis of a refund claim, dispute, or dissatisfaction, except where required under Australian law.

11. Relationship to Other Policies

This Refund Policy must be read together with:

• the Revibes Terms of Service

• the Event Services Schedule

• the Cancellation Policy

• any applicable quote or service agreement

In the event of inconsistency, the more specific document will prevail.

12. Acceptance

By placing an order, approving a quote, or paying an invoice, the Client confirms that they:

• have read and understood this Refund Policy

• agree to be bound by it

• acknowledge the limits imposed by Australian Consumer Law

• understand that most event-related payments are non-refundable