Cancellation Policy 

This Cancellation Policy forms part of the Revibes Co Terms of Service and applies to all Event Services, including washing, labour, logistics, equipment allocation, and operational support.

Nothing in this Schedule excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL). Where applicable, those rights continue to apply.

1. Booking Confirmation & Binding Effect

1. A booking becomes binding and irrevocable once:

   • written acceptance is provided; and

   • full payment has been received.

2. Upon confirmation, Revibes allocates labour, equipment, transport capacity, and operational resources specifically to the Client’s event.

3. The Client acknowledges that these allocations result in immediate and unrecoverable costs.

2. General Cancellation Principle

1. Due to the nature of event services, cancellations cause genuine and unavoidable loss to Revibes.

2. All cancellation fees represent a genuine pre-estimate of loss, including labour commitments, logistics planning, operational overheads, opportunity cost, and administrative expenses.

3. Cancellation fees are payable regardless of the reason for cancellation, subject only to non-excludable rights under the ACL.

3. Cancellation Timeframes & Charges

3.1 Cancellation More Than 14 Days Before Event

• Must be provided in writing.

• A cancellation fee equal to 25% of the total invoice value applies.

• Any remaining amount may be refunded or credited at Revibes’ discretion.

• Payments relating to custom preparation, mobilisation, or event-specific planning remain non-refundable.

3.2 Cancellation Between 7–14 Days Before Event

• A cancellation fee of 50% of the total invoice value applies.

• No entitlement to refund of labour, washing, logistics, or preparation costs already incurred.

• Any remaining balance may be credited at Revibes’ sole discretion.

3.3 Cancellation Within 7 Days of Event

• 100% of the total invoice amount is payable and non-refundable.

• This applies regardless of:

  • weather conditions

  • reduced attendance

  • program or artist changes

  • venue or promoter decisions

  • third-party actions

• The Client acknowledges Revibes cannot reallocate staff or equipment at this stage.

4. Same-Day Cancellation, No-Show or Denied Access

1. Cancellation on the event date, failure to provide access, or refusal to allow services to proceed constitutes a no-show.

2. The full invoice amount remains payable.

3. Any additional costs incurred (including waiting time, transport, or return logistics) may be invoiced separately.

5. Partial Cancellations & Reductions

1. Reductions in scope, quantities, labour hours, or service levels after confirmation are treated as partial cancellations.

2. Partial cancellations are subject to the same cancellation fee structure as full cancellations.

3. No reduction in fees will apply once the applicable cancellation window has been entered.

6. Rescheduling

1. Requests to reschedule must be made in writing and are subject to availability.

2. Approval of rescheduling is at Revibes’ sole discretion.

3. If approved:

   • a rescheduling fee may apply; and

   • payments may be credited toward a new date.

4. Requests to reschedule made within 7 days of the event are treated as cancellations unless otherwise agreed in writing.

5. Rescheduling does not waive any accrued fees or liabilities.

7. Force Majeure & External Disruptions

1. Revibes is not liable for delays or failures caused by events beyond its reasonable control, including but not limited to:

   • extreme weather

   • government orders

   • public safety restrictions

   • venue shutdowns

   • transport or supply chain disruptions

2. Where an event cannot proceed due to such circumstances:

   • amounts already incurred remain payable; and

   • Revibes may, at its discretion, offer a credit for future services.

3. No refunds are guaranteed in force majeure scenarios, except as required under the ACL.

8. Third-Party Decisions & Client Responsibility

1. Cancellations caused by third parties (venues, promoters, councils, artists, suppliers, or contractors) are deemed cancellations by the Client.

2. The Client remains fully responsible for all fees, charges, and liabilities under this policy.

9. Non-Refundable Costs

Without limitation, the following are non-refundable once incurred or committed:

• labour rostering and staffing costs

• washing preparation and operational setup

• logistics coordination and scheduling

• transport bookings

• equipment allocation and handling

• administrative and project management time

• event-specific preparation or materials

10. No Set-Off or Withholding

The Client must not withhold, delay, reduce, or set off any payment due under this policy for any reason, including disputes or dissatisfaction, except where expressly permitted by law.

11. Limitation Subject to Australian Consumer Law

1. To the maximum extent permitted by law, Revibes excludes all liability not expressly stated in these Terms.

2. Where the ACL applies and liability cannot be excluded, Revibes’ liability is limited (at its election) to:

   • resupplying the relevant services; or

   • payment of the cost of having the services supplied again.

3. Nothing in this policy excludes or limits statutory consumer guarantees that cannot be excluded under the ACL.

12. Acknowledgement & Acceptance

By approving a quote, confirming a booking, or paying an invoice, the Client acknowledges that they:

• have read and understood this Cancellation Policy

• accept that cancellation fees represent a genuine pre-estimate of loss

• agree to be bound by this Schedule and the Revibes Co Terms of Service

• acknowledge that services are scheduled exclusively for their event